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Returns & Exchanges

Free Shipping - Continental USA Customers

We offer complimentary expedited shipping on all orders over $50.00 before tax. Depending on your proximity to our distribution center in Vancouver, Canada, please expect anywhere from 3 to 10 business days for your order to arrive. 

Please note that our cut-off for same-day shipping is 10:00am PST.

Footwear Guarantee & Returns

To ensure you are satisfied with your purchase, we provide a guarantee on all footwear purchases. If you are not satisfied please visit our Casca Returns Portal to arrange for a pre-paid shipping label and full refund.

Once we have received your package (must contain shoes, laces, tote bag, etc.), we will process returns within 2-3 business days.

Refunds will be made in the form of the original payment and may take up to 14 business days for your bank to complete, depending on their processing time. 

All sock products are 'final sale'  unless factory defects are apparent. 

Exchanges - Continental USA Customers

Casca offers complimentary exchanges within 30 days from the order shipping. 

Please note, exchanges must be returned in new condition (shoebox, laces, tote bag, etc.) to qualify. Please ensure your box is returned in the same or a similar poly-bag that you would have received your shoes in. 

To arrange for an exchange, please visit our Casca Returns Portal.

Shipping & Duty – Global Customers

At this time, we do not offer free shipping, exchanges or returns globally.

At checkout, please select your shipping method of choice.

Additionally, it is the responsibility of the customer to pay all applicable duty and taxes required for the import of goods into your country of residence. 

Refunds & Exchanges – Global Customers

It is the responsibility of the customer to ship refunds or exchanges back to our distribution center in Vancouver, Canada. After which time, it will take 2 to 3 days to process an exchange or refund. To arrange a global exchange or refund, please contact info@casca.com.

Please Note: The above information is based on the date from shipment. If you have placed an order containing Smartfit™ please add an additional 2 to 3 business days.